Friday, August 15, 2008

Time Warner Must Die!!! (Warning: crazed, pissed -off rant to follow)

I hate our internet provider. I know hate is supposedly a strong word, but frankly, in this case it's not strong enough. That being said, I do feel terrible for the poor, helpless customer service reps that have to hear from Kenny and me because I know there's nothing they can do. Given that the company they're repping flat out sucks a--, what can they do, really? Actually, i have a few ideas. ..

For starters they could refund/credit us for the hours and hours and weeks and weeks we've gone without service at random intervals through out the year(s). We've actually run this idea by them, but we were denied; big surprise. Given that Time Warner insists on charging us for a service we aren't receiving, it was also no surprise that they wouldn't reimburse us the time we've taken off work to wait around for their service rep to show up at our house. It's extra awesome (note the extreme, bitter sarcasm in that last adjective) when the guy doesn't even show up and we now have to forfeit our Saturday afternoon waiting AGAIN...without internet no less. Even after standing us up this week they couldn't even give us a smaller time frame than four hours. It sucks that our old internet provider (the one that actually offered something of value) was bought out by this poor-excuse-of-a-company and we're stuck with Time Warner. Actually, one helpful customer service representative mentioned that we could move somewhere that is covered by another provider. Yes, a "service" rep actually told us that. Awesome. Do you think they'd at least pay our moving costs and the increase in rent we'd likely incur by taking their rep's advice? I wouldn't count on it. (Side note, given this information and "advice," appraisers might want to consider the local internet provider in valuing property.) Moving on. This week's winning advice was to "buy a newer computer." Seriously? (BTW, our computer is not that old. It works fine, and frankly, if we were going to fork out that kind of cash on anything right now, I guarantee you it would be on a vacation and not a stupid computer. Idiots.) So we suggested THEY buy us one. "Ha ha" they said, side-stepping our problem (again/as usual) as they rather offered to credit us $20. At this point, we'll take what we can get, but I wish I could shove that credit up their lousy a--.

In the mean time, don't be expecting any new posts from us this weekend. I'm using my morning break at work to post this. If any of you readers are looking for a writing exercise feel free to draft a strongly worded letter on our behalf. You could post it on your blog. In summation, I HATE Time Warner Cable.

5 comments:

Elise said...

You got me all fired up just thinking about our many Time Warner nightmares! Two months ago I started getting collection notices. I found out they fromTime Warner for a modem. They never bothered to tell us that we had a past due amount, just went straight to collections. The ridiculous part is that the installer told us to get rid of our old modem when we moved because he gave us a new one. I did, but turns out they will own it and wanted it back or $90. After many, many calls to them I finally got it waived! That is just the latest nightmare...the list could go on forever. I feel your pain! Thanks for giving me a place to rant also!

whitney said...

I feel the same about Directv. They suck.

Amy said...

Oh man I feel your pain totally about our internet provider. MSTAR which is now something else. They have given me months of headaches.

kristyn said...

I share in your hatred for service providers. Mine is directed at AT&T. I vowed to never again have one of their services, but somehow they got the last laugh when Jon had to buy an iphone. good luck!

Aaron said...

We have Time Warner Cable, and feel your pain. We were the first occupants in a new apartment complex in Orange, and when the cable rep came, he insisted that our complex hadn't installed the cable equipment correctly. Of course, the apartment complex said that TW actually installed it. They went back and forth for over a week while we watched DVD's at night. Eventually we just needed a competent cable guy to find the right box and install our equipment. FYI... we did get a month of free service from TW (cable and internet) for the hassle.